Privacy & Cookie Policy

This Privacy Policy (“Policy”) describes the privacy practices for Mortgage Connect Document Solutions d/b/a myMailHouse (“MMH”), our website: (the “Site”), and certain services (“Services”) and applications provided through the Site. This Policy applies solely to Personal Information collected by the Site, unless stated otherwise.

“Personal Information” means information that specifically identifies an individual (such as a name, or e-mail address) or information relating to you, your computer, or your device that enables your identification. Personal Information does not include “de-identified” or “aggregate” information, which is data we collect about the use of our Services that cannot be used to identify an individual.

This Policy explains the following:

  1. What types of Personal Information are collected from you through the Site, how it is used, and with whom it may be shared.
  2. The choices that are available to you regarding the use of your Personal Information.
  3. The security procedures in place to protect the misuse of your Personal Information.
  4. How you can correct any inaccuracies in your Personal Information.

The terms “myMailHouse,” “we,” “us,” and “our” refer to MMH. This Policy is governed by our Terms of Use. The terms “users” or “you” refer to users of the Site. By using the Site, you consent to the data practices described in this Policy.

Types of Information Collected

MMH collects information that users enter on the Site or provide to MMH through any other medium, such as via telephone, electronic mail or online form. For example, Personal Information is collected when a user registers as a customer of MMH and when a user contacts the company for customer support. The specific types of information collected from users include:

  • Contact Information. MMH collects the following information from users during the registration process: full name, mailing address, telephone number, email address, and county or country of residence. Such information may be utilized to enable use of the MMH application and to communicate with users to facilitate transactions conducted through the MMH application. Contact information is also collected during any correspondence with users relating to customer support.
  • Financial Information. Financial information is collected when a new user registers with MMH, uses the MMH application, or orders Services through MMH. Credit card information is used solely for billing purposes and to fill your orders. MMH will not disclose any financial information collected from users except as described in this Privacy Policy or as otherwise necessary to provide Services to you.
  • Demographic Information. MMH collects, retains, and uses demographic information (including the user’s name, address, city, state, zip code, county, or country), to tailor each user’s experience on the Site. Demographic information also may be displayed in communications transmitted through the Site or while using the MMH application.
  • Internet Protocol Address. The Internet Protocol (“IP”) address of every user and visitor to the Site is collected and retained for use in helping to diagnose technical problems, to administer the Site, to conduct traffic analysis within the Site, and to investigate and prevent fraud.
  • Browser Information. MMH tracks the type of web browser that users and Site visitors are using, as well as the web page from which users and visitors link to MMH. This information is used to develop a sense of what services customers may need, and to track individual usage patterns within the Site only. It also may be used for marketing purposes and shared with business partners, market researchers, and other third parties on an aggregate, non-personally identifiable basis. Under no circumstances will any Personal Information be shared with third parties.
  • Cookies. The MMH Site uses "cookie" technology to enhance users’ online experience by making it easier for them to navigate the Site and enabling certain features to work better. Cookies are text files that are commonly deposited by websites on a user's hard drive whenever the user visits a website. The file identifies the user's computer and can record the user's preferences and other data about the user's site visit. MMH does not extract information about individual users during this process. A user’s web browser may enable the user to disable cookies, but doing so may prevent certain Services offered through MMH from functioning properly.

Use and Disclosure of Personal InFORMation

  • Third Party Service Providers. User information may be shared with others when MMH engages third party service providers to perform certain functions relating to our provision of the Services. Examples include companies that process credit card payments, provide marketing assistance, and mailing services. These companies only receive the information that they need to perform their specific function, and they are obligated to protect the information and use it solely for the purpose of providing services to MMH.
  • Disclosure Required by Law, Regulatory or Court Proceedings. MMH may release account and Personal Information when required to do so by law, court order or by order of some other government body, law enforcement authority or regulatory agency.
  • Electronic Mail. MMH may use your email address to send you service-related notices (including any notices required by law, in lieu of communication by postal mail). We also use your information to respond to your questions, provide you with information and assistance related to your account and the Services you purchase from MMH, to send you surveys, to notify you of technical updates or changes in policy, to better understand your needs and interests, to improve the content and functionality of the Site and Services, and to personalize communications. Unless you ask us not to, we may also use your contact information to send you marketing messages about specials, new products or Services, or changes to this Policy. If you do not want to receive these messages, you can opt out by following the instructions in the message. If you correspond with us by email, we may retain the content of your email messages, your email address and our responses.
  • Marketing. We share aggregated demographic information with our partners and advertisers. No Personal Information that could be used to identify a user is shared in this manner.


We have implemented reasonable measures designed to secure your information from accidental loss and from unauthorized access, use, alteration, and disclosure. While we do our best to protect your information, we cannot guarantee the security of all information transmitted electronically. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site. Users can increase the security of their Personal Information by safeguarding their username and password (to help prevent unauthorized third-party access to their account) and signing off when they finish using the Services or applications provided through the Site on shared or public computers.

We host our Site in a secure server environment and use secure layer technology to ensure that sensitive information is encrypted and transmitted securely. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. We also utilize technical and operational security measures such as password protection for online information systems and access control management procedures.


MMH enables users to access their contact information for the purpose of verifying and updating that information as necessary. To view or change their contact information, users may email a request to This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling the telephone number on the Site to request assistance. When a user updates their information, MMH may keep a copy of the prior version of that user’s information for its records.


MMH has no control over and is not bound by the privacy policies, security protocols, or information gathering practices of other websites, including websites that may be accessible through the Site. Please be advised that this Privacy Policy applies only to information collected through the Site or that you provide directly to us. MMH recommends that users review the dedicated privacy policy of every online service and website they access before submitting any Personal Information and direct any concerns to the administrator of that particular website.


MMH does not knowingly collect any information from children under eighteen years of age. No individual under eighteen years of age may use MMH Services and applications, and if we are informed or discover that an individual under the age of eighteen has provided Personal Information to MMH through the Site, we will delete such information from our systems.


MMH generally retains Personal Information for so long as it may be relevant for the purposes identified in this Privacy Policy, unless a longer period of time is required by law.


By navigating the Site or choosing to create an account with MMH, you agree that all visits to the Site and any dispute you may have regarding the protection of your Personal Information during any visit or transaction conducted through the MMH application is subject to the terms of this Privacy Policy and related disclaimer, including, but not limited to, the Terms of Use. Please note that if you enter into other agreements with MMH, such other agreements may contain terms that supersede this Policy. If you questions or concerns about privacy issues involving MMH or the Services or applications it provides through the Site, you may contact us via email at This email address is being protected from spambots. You need JavaScript enabled to view it..

MMH reserves the right to update or modify this Privacy Policy at any time at its sole discretion, and new policy information will be posted on the Site. Any such update or modification will be effective immediately when posted. The use of Personal Information collected from the Site will be subject to the terms of the Privacy Policy in effect at the time of collection. By using or navigating the Site or utilizing any of the Services offered there, you, the user, acknowledge that you have read, understand, and agree to be bound by this Privacy Policy. If you do not agree to be bound by this Policy, please leave the Site immediately. You are responsible for checking the Site to stay abreast of any changes to this Privacy Policy.

Additional Notice for California Consumers

This portion of the Privacy Policy applies to California consumers only. This Notice does not apply to information that MMH collects through business-to-business interactions.

How We Collect, Use, and Share Personal Information

  1. Personal Information Collected on California Consumers Within the Last Twelve Months

We collect information from users, as described above in our Privacy Policy. Any “Personal Information,” as that term is defined in California Civil Code § 1798.140(o), obtained from California residents within the last twelve (12) months may include the following:

A. Identifiers such as name, telephone number, postal and email addresses, internet protocol (IP) address, and other contact information, unique personal identifier, online identifier, account name, social security number, driver’s license number, and/or passport number when you apply for financial services or otherwise conduct a financial transaction.

B. The following categories of Personal Information described in California Civil Code § 1798.80(e): (1) the Personal Information listed in the preceding paragraph as “identifiers”; (2) insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, signature, and/or other financial information when you apply for financial services or otherwise conduct a financial transaction; and (3) other information that identifies, relates to, describes, is capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer or household, as described herein.

C. The following categories of protected classification characteristics under California or federal law: Age (forty years or older), race, ethnicity, marital status, physical or mental disability, sex, veteran or military status.

D. Commercial information such as records of Services purchased, or obtained, or considered from our company.

E. Current or past professional or employment-related information, including job history.

Please note that Personal Information does not include publicly available information from government records, de-identified or aggregate consumer information, and Personal Information protected by certain other sector-specific federal or California statutes.

  1. Our Use of Personal Information for Business Purposes Within the Last Twelve Months

We use the Personal Information we collect, identified in each of the above categories, for the business purposes disclosed within the Privacy Policy. These business purposes include the following:

A. Audits and reporting relating to particular transactions and interactions, including online interactions, you may have with us or others on our behalf;

B. Detecting and protecting against security incidents, and malicious, deceptive, fraudulent or illegal activity, and prosecuting the same;

C. Debugging to identify and repair errors in our systems;

D. Providing services on our behalf or on behalf of another, providing customer service, fulfilling transactions, verifying identity information, processing payments, and other services;

E. Conducting internal research to develop and demonstrate technology;

F. Conducting activity to verify, enhance, and maintain the quality or safety of Services or devices which we may own, control, or provide;

G. Preparing statistics and performing analysis to support our operations; and

H. Receiving and responding to inquiries.

  1. Sharing of Personal Information Within the Last Twelve Months

A. Disclosures of Personal Information on California Consumers for Business Purposes

Within the last twelve months, we have disclosed Personal Information identified in the above categories only for exempt activities, either as part of a business-to-business transaction or in connection with the Gramm-Leach-Bliley Act (GLBA).

B.  No Sales of Personal Information on California Consumers

We have not sold any Personal Information described in this Privacy Policy to third parties within the previous twelve months and will not sell Personal Information.

California Rights and Choices

If you are a California resident, you have certain rights related to your Personal Information. Except as otherwise provided by applicable law, you may exercise the following rights for purposes of the Personal Information covered by this Privacy Policy.

A. Right to Know/Portability

You have the right to request that we disclose to you certain information about Personal Information we collected about you within the past twelve months. Once we confirm your verifiable request, we will disclose to you:

    • the categories of Personal Information we have collected about you;
    • the categories of sources from which the Personal Information is collected;
    • our business or commercial purpose for collecting Personal Information;
    • the categories of third parties with whom we share Personal Information; and
    • the specific pieces of information we have collected about you.

B. Right to Deletion

You have the right to request deletion of your Personal Information we collected from you and retained, subject to certain exceptions. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

    • complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
    • detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
    • debug products to identify and repair errors that impair existing intended functionality;
    • comply with the California Electronic Communications Privacy Act;
    • enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
    • comply with a legal obligation; or
    • make other internal and lawful uses of that information that are compatible with the context in which you provided it.

C. Right to Non-Discrimination for Exercise of a California Privacy Rights

We will not discriminate against you because of your exercise of any of the above rights, or any other rights under the CCPA, including by:

    • denying you goods or services;
    • charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;
    • providing you a different level or quality of goods or services; or
    • suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

D. How to Submit A Request

You may submit a request to exercise the rights listed above by: (1) sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.; or (2) calling the telephone number on the Site.

E. Verifiable Request

As required under applicable law, we take steps to verify your identity before responding to your request. We may require you to provide information sufficient to allow us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative. We may limit our response to your exercise of the above rights as permitted under applicable law.

F. Agent Authorization and Disability Access

You may designate an authorized agent to make a request on your behalf. As permitted by law, we may require additional verification in response to a request even if you choose to use an agent. To access this Policy by an alternative method, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Other California Privacy Rights

A. California “Shine the Light” Law (Civil Code Section § 1798.83)

Under the Shine the Light Law, a California resident may ask us to refrain from sharing your Personal Information with third parties for their direct marketing purposes. We do not share Personal Information of California Consumers with third parties for their marketing purposes.

B. Do Not Track

California Business & Professions Code Section 22575(b) (as amended, effective January 1, 2014) provides that California residents are entitled to know how we respond to “Do Not Track” browser settings. We are not currently aware of a worldwide, uniform or consistent industry technology standard or definition for responding to, processing, or communicating “Do Not Track” signals. Thus, our website is unable to respond to “Do Not Track” requests from browsers. We do not track users over time and across third party websites to provide targeted advertising, and therefore, we do not respond to Do Not Track (DNT) signals.

Contacting Us

If you feel that we are not abiding by this Policy, you should contact us immediately via telephone at +1 855-5-MYMAIL or via email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Effective Date: June 21, 2019
Updated: October 7, 2020